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Author Topic: Cex.io doesnt solve my issue i lost money  (Read 76 times)
alisami83
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December 01, 2017, 10:50:31 AM
 #1

Dear All,

in this post you will see the fault transaction done by cexio and how i am frustrated by Cex.io

i have BTC withdrawal and waiting in Blockchain Due to Cex.io fault. they have combined 6 payments in one block and it is too high in bytes. so that payments is 8 sat/b. i have lost too much. it passed 5 days from now. and dont know if it will reach to me or not. This is very bad situation for you as a big Bitcoin Company. output 246 and input 6 total volume is 72.000 byte. they have combined many transactions in one. so that this transfer doesnt get any confirmations. from now on i will not use cex and i warn you. the support is always saying this is not our fault this is network problem.
Dear Cex,

First accept your fault.
second try to solve my issue.

Best regards
my cex id is up109761074
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December 01, 2017, 11:35:47 AM
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BTC network is very slow right now https://chain.so/
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December 05, 2017, 12:55:41 PM
 #3

Dear All,

in this post you will see the fault transaction done by cexio and how i am frustrated by Cex.io

i have BTC withdrawal and waiting in Blockchain Due to Cex.io fault. they have combined 6 payments in one block and it is too high in bytes. so that payments is 8 sat/b. i have lost too much. it passed 5 days from now. and dont know if it will reach to me or not. This is very bad situation for you as a big Bitcoin Company. output 246 and input 6 total volume is 72.000 byte. they have combined many transactions in one. so that this transfer doesnt get any confirmations. from now on i will not use cex and i warn you. the support is always saying this is not our fault this is network problem.
Dear Cex,

First accept your fault.
second try to solve my issue.

Best regards
my cex id is up109761074

Dear user, our apologies, we respect every decision you will make regarding the using of our platform. As we understand your issue is solved, it is important to mention that we are not taking any additional fees except the ones indicated on our site https://cex.io/fee-schedule.

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